Tlc/It Operations Manager CERNUSCO SUL NAVIGLIO

Tlc/It Operations Manager
Cernusco sul Naviglio
Lombardia, CERNUSCO SUL NAVIGLIO

IWAY is looking for a skilled TLC/IT Operations Manager to plan, direct and coordinate business operations and Customers activities.

As an Operations Manager, your responsibilities include

- develop strategic decisions

- support our Customers' projects

- develop and implement operational policies

- assist the Human Resources department

- promote a strong IWAY's company culture

**Responsibilities**:

- Enhance operational frameworks, procedures and best practices.

- Purchase materials, design stock and ensure warehouse productivity.

- Contribute to the accomplishment of the company's strategic and operational objectives.

- Analyze financial information and utilize them to enhance profit.

- Perform quality controls and screen KPIs.

- Train, direct and appraise along with the Human Resources Department.

- Manage staff levels, hours, wages, contract labor to revenues.

- Coordinate with the management team to set or implement new procedures and policies.

- Establish pricing and contracts.

- Ensure proper maintenance.

- Supervise accounts payable and accounts receivable departments.

- Monitor day to day activities to maximize productivity, efficiency, and profits for the organization as a whole.

- Work smoothly with the Board of Directors to determine values and missions.

- Build alliances with other organizations.

**Requirements**:

- Master's degree in Engineering, Computer Science or relevant fields.

- Proven 4+ years of work experience as an Operations Manager.

- Strong knowledge of business practices and financial reporting.

- Ability to handle customer's complaints effectively.

- Ability to manage time effectively.

- Good problem-solving skills.

- Good oral and written communication skills.

- Detail-oriented individual.

- Exceptional customer service skills.

- Ability to work in a team as well as individually as and when required.

- Good presentation skills.

- Ability to handle multiple tasks at a time as per the requirement.

- A keen eye to detail.