Top Provider Partnership Manager Ftc Milano

Top Provider Partnership Manager Ftc
Milano
Lombardia, Milano

Languages required: English, Italian and FrenchFixed Term Contract: 10-12 monthsThe TOP Provider Network Manager is responsible for the overall management of the Provider Network in the Vicenza area, by managing the relationships of providers in their portfolio.

This is achieved through:Coordinating key processes in the lifecycle of a providerTaking ownership of the relationship and being the escalation point for both internal and external provider related topicsManaging the collection and maintenance of provider related dataEnsuring participating providers are educated and comply with the requirements of the program and of the agreed Medical Record Collection process. In-person, customer centric focus alongside operational understanding to drive solutionsThis is a front line, provider facing, account management role, responsible for a clear and detailed engagement plan with providers to understand how they operate, and to implement TRICARE driven requirements and processes.

The main purpose of the role is to achieve contractual scope and requirements. The role is also responsible for liaising and participating in cross functional teams and projects as required to support our provider base, including but not limited to:Working with the Program Management, Network Quality Teams and Network claims teamsNear patient staff, Medical team and the MRC teamTechnical teams, operations teams and International SOS local Global Assistance Network managersKey responsibilitiesManage the host nation providers in their portfolio, ensuring a comprehensive understanding of the provider and a seamless integration within the TOP Provider NetworkEstablish the engagement strategy for own portfolio, based on the regional/country strategy developed by the Provider Network Management TeamDrive efficiency for medical record collection KPIs and the Network coverageCoordinate key processes in the lifecycle of a provider, such as identifying, assessing, adding/removing a provider from the network. Collaborate with the Program Team, the Quality Teams and the Medical Services and Operations Teams to understand and adjust the Provider Network composition and portfolio according to the Client's needs. Search, identify and manage new provider partnerships in response to Client needsProvide ongoing provider support through issue resolution and customer service in the provision of medical records, including strategies for the optimization of medical record submission including Electronic Health Record (EHR) transfer. Work flexible hours as appropriate to the needs of the post. Regular visits across the region (50% travel)About youProven service delivery experience in a professional services B2B environment or senior account management experience or program management experienceMust own a car with a clean drivers licensePrevious exposure to healthcare and healthcare provider management is a plus. Bachelor's degree, equivalent or qualification by experience. Post graduate degree an advantage. Insurance, medical provider or nursing experience an advantage. Comprehensive Benefits Package: Private Pension, Private Medical insurance, Life Assurance and moreWarm, supportive and open company cultureStructured career development track, with opportunities for progression and advancementAn opportunity to thrive in a global environmentBirthday holiday and option to purchase additional LeaveWe celebrate diversity on a global scale and encourage every colleague to bring their personal best by creating an environment of inclusion and equal support #J-18808-Ljbffr