Tour Coordinator/Operator Lazio

Tour Coordinator/Operator
Roma
Lazio, Lazio

Job Purpose

We are currently seeking to recruit a Tour Coordinator/Operator within our Activity & Japan coordination Section in Rome.

You are expected to function as local PR agents and sales support in order to maintain existing customer relationships and to promote future businesses.

The nature of the role will require out of hours work and occasional weekend work.

**Main Responsibilities

You will be working closely with the purchasing, coach team and other departments within the company.

You will make new products which will be on sale in our internet shop.

You will be liaising with sales offices in Japan and operating tours in Italy ensuring high standard of service quality along with the following duties:

Provide assistance to phone calls from customers and tour leaders for any Emergency handling.

Recommend ground services in go-ahead stage with our local knowledge in Italy

Amending ground services after groups arrive

Checking itineraries and making sure schedules are feasible plus ensuring Guide and Tour Leader details are in the system etc.

Handling a variety of services regarding tour.

(e. g.

guide, assistant, coach, restaurants, tickets)

Making courtesy calls/ visits on each tour as per assignment and gather feedback from group to ensure smooth running of tours, and ensure Courtesy Calls report and record are updated on a daily basis

Meeting and greeting clients/tour leaders and accompany important groups when required

Investigating and solving problems with tour leader in a professional and proactive manner with clear and concise tour reports updated

Liaising with sales offices, suppliers, and other departments/local offices within Miki regarding any itinerary issues, tour status, and problems on the road

Carrying emergency phone and working on weekend/bank holiday on rota basis (e. g.

Saturday rota)

Monitor and resolve problems with groups which may arise regarding Meals/ Guide-Assistant-Interpreter/ Entrance services etc

Negotiating compensation with tour leaders and suppliers to minimize loss for Miki and to maximize Miki profit margin through promoting our other products and services

To undertake any other duties or ad-hoc projects as requested by the management

**Relevant Skills/Characteristics

Italian and Japanese verbal and communication skills at a mother tongue level and English at an excellent level

Good work ethic

Highly organised

Good negotiation skills

Strong team player

Ability to deliver quickly and accurately

Able to work under pressure

Ability to adapt to a diverse and multicultural environment

Technical aptitude with an ability to thrive in a multi-tasking, fast-paced environment

**Required Experience/Knowledge

Essential

Experience in day to day operations in travel business

Strong knowledge of Italian destinations

Fluent in Japanese, Italian, English

Desirable

Additional knowledge of PC, IT, google, skills.

Data analysis

Contratto di lavoro: Tempo pieno

Retribuzione: €22. 400, 00 all'anno

Benefit:

- Buoni pasto

Disponibilità:

- Dal lunedì al venerdì