Tour Expert Milano

Tour Expert
Milano
Lombardia, Milano

Looking for a career in an international environment rich in cultural diversity that is positive, friendly, and welcoming?

You have come to the right place.

**Who we are**:

We are a respected and valued diverse global community in terms of professionalism, multiculturalism, and skills, of more than 20, 000 people representing 70 different countries and cultures.

We are a company that listens.

Our culture promotes an open, positive, and supportive work environment built with trust and transparency between leaders and team members.

For our members to become the talented professionals our Guests are looking for, key to our People's Strategy is empowering our employees with outstanding training and development support to fuel their growth both personally and professionally.

**Tour Expert**:

**Aim of the position**:

As a Tour Expert, you will assure the achievement of revenue targets and Guest satisfaction on tour programs proposing tour packages during the cruise and assisting Guests on local excursions in adherence with Company's safety standards.

**Main Responsibilities**:

Establishes, develops and maintains relationships with Guests on board and on tours to generate new business by selling package tours in accordance with budgeted targets.

Maximizes revenues for the tour area suggesting new opportunities.

Oversees the correct organization of excursions and transfers from start to finish including the organization of back-office activities and preparation of all support material (i. e. , tickets, stickers, maps) in accordance with Tour Manager guidelines and planning.

Maximizes revenues for the tours area suggesting new opportunities in accordance with Tour Manager guidelines.

Monitors Guest activities during excursions to ensure compliance with service standards and safety procedures.

Reports to the Tour Manager about Guests' needs, interests and opportunities for new products and services to better fit Guest needs and increase company revenues.

Listens to Guest complaints (i. e. , sales, excursions) and informs the Tour Manager to find the appropriate solution, if needed, or ensure that other departments are punctually informed.

Gives assistance to injured Guests on tours to ensure adequate support in accordance with Company procedures and guidelines.

Occasionally provides language translations during excursions to guarantee the language service during tours.

Takes an active part in a work environment that support a successful safety culture and is a dynamic contributor in following safety policy and procedures.

**Job Requirements**:

Secondary school diploma in Tourism or Languages

Degree in languages, tourism, communication is highly appreciated

Experience in Sales or as a Tour Operator is a plus

Sales skills are a plus

Computer literacy

English knowledge B2

Other two languages knowledge B2/C1

**Why join us**:

We are excited to have you on the team!

As a member of the Costa Crociere Community, you will be empowered with specific training and developmental support to fuel your growth both personally and professionally.

We will provide you the necessary arrangements and pay for your travel to and from the port.

Meals and accommodation are included onboard, as are the many facilities to enjoy your free time: Gym, Beach, Bar, Internet Point, in addition to perks such as onboard discounts.