Training Manager
TAG Heuer: the Swiss Avant-Garde watchmaker since 1860.
Avant-garde is our culture and philosophy.
Our unique heritage is built on a disruptive mindset, an innovative approach, and a cool and free-minded spirit to think ahead and establish records.
The TAG Heuer watches, and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future.
An exciting opportunity within a dynamic and fast-growing business awaits the right candidate.
This is a busy but friendly environment that will suit an organized person with a great balance of having an eye for detail and high-level view and paired with plenty of team spirit.
Responsibilities: Reporting directly to the Retail Manager, the Training Manager is responsible for: • Adapt and animate TAG Heuer training programs across Italy, acting as a business partner with the Sales and Marketing teams • Alongside HQ Training team, develop and co-build training and coaching programs using the appropriate tools (client experience, sales techniques, product & know-how training, history, and Maison DNA) • Build a Retail training path to support the direct distribution and guide the development of the sales associates • Set-up a dedicated coaching program for top stores and POS • Support top management on training needs, linked to business priorities • Build with the Wholesale team a dedicated training strategy for distributors (animation and training for key partners), linked to business priorities to develop the sell-out • Pilot Mystery Shopping waves in liaison with the sales teams: develop Retail excellence (sales ceremony, client experience, CRM activity, etc. )
alongside the store managers • Follow-up and reporting of the training activities (ROI, e-learning tool) with an emphasis on continuous improvement Your profile: • You have a Bachelor's degree and above with min.
5 years of field experience (sales, boutique supervision, training) • You also have min.
3 years of retail specific training experience and ideally 2 years of project management experience (organized and details oriented) • You are fluent in Italian and English • You have a global vision & understanding of the retail network • You have a proven ability to adeptly prioritize, organize and manage multiple projects • You can work well with others as well as independently with minimal supervision • You have an expertise with the entire Microsoft Office Suite • You have outstanding written, verbal communication and presentation skills • You are able to travel 70% or your work time #J-18808-Ljbffr
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