Training Manager Milano

Training Manager
Milano
Lombardia, Milano

General Role

As a Training Manager you will coordinate training sessions and implement innovative and effective modules to meet the Métiers' requirements for building team excellence.

You will assess the business needs, working closely with managers at any level to develop strategic plans, new trainings and their content in order to support employee's growth and branch development.

Context

11 direct stores in Italy, 1 store in Greece, Head office.

Main responsibilities

1) Identifying the training needs and developing appropriate training plans

- Defining the training priorities with the General Management team and the stores;

- Building up the training paths with the Human Resources Director;

- Reviewing, preparing and monitoring an annual budget for the training plan.

- Coordinate and manage back office activities and reporting.

2) Driving the training plan deployment

- Coordinating enrollments on the dedicated HR platforms

- Deploying and running the local trainings:

- Deliver a proper induction program to every new comer in the local teams, and specifically the sales associates.

- Create Induction programs for new comers, defining the agenda and ensuring the quality of the delivery.

- Seasonal product trainings: delivering seasonal collection training to the store teams.

In order to do so, attend Group seasonal collections training seminars (Train the Trainer) twice a year and adapt content for local sessions.

- Selling skills and ceremony: focus on Client Culture.

- Proposing or responding to any training needs of refresh through participation in "morning briefs" in store or organizing quick sessions (on product knowledge, mystery-shopping feedbacks, etc).

- Coordinating the logistic and administration of all local training programs, ensuring the coordination with the Métiers which might join as a support.

- Recommending, establishing and providing appropriate training programs according to local needs with external trainers if necessary.

- Being able to work with new providers, choosing the best program and offer in order to focus on specific topics.

- Making regular reports for management reviews on training effectiveness.

Evaluating training result, monitor post-training action plans, maintain and update employee training records.

- Being watchful to improvement in training techniques and to external trainers on the local market.

- Being able to use and suggest new formats, experience in e-learning and new tools, innovating the methodology and delivery.

3) Being part of the trainers' community in Europe

- Sharing best practices, worthwhile content and tips;

- Work with Regional and Corporate training team to constantly adjust the existing programs.

- Attending Europe seminars within the trainers community.

Objectives/Goals

- Promoting the Hermès values being an Hermès ambassador;

- Contributing to the sales assistants' competences by providing various and relevant trainings;

- Establishing quality relationships with the local management, the Métiers and the Group;

- Upgrading the quality of service at the level of product quality.

Purpose of the Job:

- Strengthening our capacity of transmission, by conveying a deep knowledge of our products and know-how.

- Raising the expertise of our salespeople by providing them a complete product and merchant training path in order to support them in achieving their goals in customer service.

- Ensuring complementary and homogeneous programs and projects by coordinating both Métiers and market training actions.

Profile

- Outgoing and balanced personality, good emphatic, social and communication skills, ability to work in autonomy as well as a proactive, professional and positive attitude;

- Good understanding of luxury brands and Hermès culture: understand the peculiarity of Hermès in Retail Industry.

- Excellent organizational and management skills and ability to develop professional behaviors and high level of sales and customer service attitude;

- Excellent computer skills, especially with HR computer systems.

Excellent with excel and Power point.

- Fluency in Italian and English, written and spoken.

Knowledge of French will be considered a plus.

- Dedication to outstanding level of service, accuracy, diplomatic skills and discretion complete the profile;

- Willingness to travel about 50% of working time.

About the Hermès Group

Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses: since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material.

Today Hermès is an international group committed to innovation in a subtle harmony between past, present and future.

It is a company founded on high standard values of dedication to excellence and authenticity of its objects.

An independent family house that pursues its French artisan tradition: Hermès creates, sells and manufactures beautiful, useful and durable