Transport Client Services Handbook And Communication Specialist
Company Description Take the chance to work for the Organization in charge of delivering one of the biggest and most prestigious events in sport field!
Feel the Olympic and Paralympic energy joining us at Fondazione Milano Cortina 2026, leaving a mark in the sport history!
BREAK THE ICE!
Fondazione Milano Cortina 2026 is the Organizing Committee for the Olympic and Paralympic Winter Games of 2026, carrying on the organization, promotion and communication of the sporting and cultural events related to the next Winter Games.
We are driven by the following values: respect, determination, legacy, engagement and sustainability.
Milano Cortina 2026 will be the first large-scale Olympics in history: 13 Olympic venues, 21 provincial capitals, 2, 300 municipalities directly involved, over an area of 22, 000 square km.
The Milano Cortina 2026 Organizing Committee has been established in 2019 with the purpose of organizing Olympic and Paralympic Games in compliance with the Host City Contract signed jointly by the International Olympic Committee (IOC), the two cities of Milano and Cortina and the Italian National Olympic Committee (CONI).
Furthermore, the Italian Paralympic Committee, the Regions of Lombardy and Veneto, as well as the Autonomous Provinces of Trento and Bolzano/Bozen are all partners in this major national-level project, with the support of the Italian Government.
Position In particular he/she will: Focus on stakeholders' needs, milestones and deliveries, to guarantee their high satisfaction by planning a transport system that is properly recorded and communicated; Manage all transport services guides and manuals during both planning and operational stage of the Games with efficiency; Cooperate with all Transport units to have a proper communication plan delivered and recorded, to be the framework during Games Time; Ensure the Level of Services (LoS) to be formalized as per timeline received by IOC and IPC; Assist in drafting DSLA documents and negotiated service level agreements, supporting all Transport units and Client Services team with Transport Guides and manuals and handbooks for all stakeholders; Interact and organize activities independently, sharing information and interacting with the Transport team and stakeholders; Communicate openly and clearly with stakeholders; Manage people effectively to deliver a service, solve problems, and manage planning/operations.
Requirements Education: Bachelor degree Seniority: a minimum job experience Communication and writing skills are mandatory Foreign languages: English Level C2 IT: Excellent knowledge of Microsoft Office 365+ Power Point Experience in client relationships in a structured and sport institutional organization Experience in transport planning both in sport events or others, at an international level Experience with communication and preparation of documents for clients and stakeholders Other information Fondazione Milano Cortina 2026 is committed to building an inclusive and diversified working environment, striving to guarantee equal opportunities for all workers (L. 903/77) and promote the integration into its workforce of persons with disabilities (L. 68/99).
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