Transport Client Services Handbook And Communication Specialist
Take the chance to work for the Organization in charge of delivering one of the biggest and most prestigious events in the sports field! Feel the Olympic and Paralympic energy joining us at Fondazione Milano Cortina 2026, leaving a mark in the sport history!
BREAK THE ICE!
Fondazione Milano Cortina 2026 is the Organizing Committee for the Olympic and Paralympic Winter Games of 2026, carrying on the organization, promotion, and communication of the sporting and cultural events related to the next Winter Games.
We are driven by the following values: respect, determination, legacy, engagement, and sustainability.
Milano Cortina 2026 will be the first large-scale Olympics in history: 13 Olympic venues, 21 provincial capitals, 2, 300 municipalities directly involved, over an area of 22, 000 square km.
The Milano Cortina 2026 Organizing Committee has been established in 2019 with the purpose of organizing Olympic and Paralympic Games in compliance with the Host City Contract signed jointly by the International Olympic Committee (IOC), the two cities of Milano and Cortina and the Italian National Olympic Committee (CONI).
Furthermore, the Italian Paralympic Committee, the Regions of Lombardy and Veneto, as well as the Autonomous Provinces of Trento and Bolzano/Bozen are all partners in this major national-level project, with the support of the Italian Government.
Position:
In particular he/she will:
Focus on stakeholders' needs, milestones, and deliveries, to guarantee their high satisfaction by planning a transport system that is properly recorded and communicated;
Manage all transport services guides and manuals during both planning and operational stages of the Games efficiently;
Cooperate with all Transport units to ensure a proper communication plan is delivered and recorded, to be the framework during Games Time;
Ensure the Level of Services (LoS) is formalized as per the timeline received by IOC and IPC;
Assist in drafting DSLA documents and negotiated service level agreements, supporting all Transport units and Client Services team with Transport Guides and manuals for all stakeholders;
Interact and organize activities independently, sharing information and interacting with the Transport team and stakeholders;
Communicate effectively, sending out open and clear messages and information to the stakeholders;
Manage people effectively to deliver service, problem-solving, and planning/operations management.
Requirements:
Education: Bachelor degree
Seniority: a minimum job experience
Communication and writing skills are mandatory
Foreign languages: English Level C2
IT: Excellent knowledge of Microsoft Office 365 + Power Point
Experience in client relationships in a structured and sports institutional organization
Experience in transport planning for sports events or others, at an international level
Experience with communication and preparation of documents for clients and stakeholders
Other information:
Fondazione Milano Cortina 2026 is committed to building an inclusive and diversified working environment, striving to guarantee equal opportunities for all workers (L. 903/77) and promote the integration into its workforce of persons with disabilities (L. 68/99).
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