Transport Manager (Global Sporting Event) - Italian/English Speaking Milano

Transport Manager (Global Sporting Event) - Italian/English Speaking
Milano
Lombardia, Milano

To understand all elements of the assigned hospitality programme, develop and deliver host training, roster and manage the host team for the assigned hospitality programme pre-event and onsite.

We will have roles starting throughout 2025.

These will be contract roles until March 2026.

**Key Responsibilities**:

Pre

- event planning and implementation

Coordination of on-site operations related to host training and host games time operations

Coordination of iLUKA host team

Develop a clear understanding of the Hospitality programme, daily schedule, team roles, responsibilities & expectations

Produce detailed training plan for generic client training

Plan and attend site trips, client meetings as agreed

Produce team and client documentation as required

Plan and manage on site operations

Establish effective operational systems for host team movements (linked to other areas of programme)

Establish effective communication systems for the iLUKA host team internally and towards the management team on the programme

Coordination of all designated iLUKA host team elements of hospitality programme

Establish specific training needs for programme

Develop training / operational manuals to ensure iLUKA host team has thorough knowledge of all procedures

Provide end of programme reports as directed by Programme Manager

Day to day management of iLUKA host team

Prepare familiarisation training with other managers so the team are fully conversant with all aspects of the programme including hotel facilities; resort facilities; event venues; excursion & activity venues; gala dinner venues etc.

Ensure that training covers all aspects of Guest contact, i. e.

Transport, sports venue, leisure training, Hotel

Prepare an Operations Manual, for the event team so that information is readily available & easily accessible including essential contact numbers, local area information, local area history, sports venue information, sports venue maps, hotel facilities, excursions and activities, gala dinners, programme activities, transport information, guest points of contact (coach speeches, coach procedures, hotel welcomes and all other points of contact with guests), transport protocol.

Event Schedules and History

This is not an exhaustive list and all team members will be expected to contribute to any other aspects of the business, as necessary.

**Skills, Knowledge, Expertise**:

Fluent in Italian and English

Excellent Communication Skills

Excellent organisational skills

Strong time management skills with ability to meet strict deadlines

Ability to multi-task and meet strict deadlines

Flexible approach to working hours and ability to adapt to a dynamic environment

Able to build rapport at all levels

Proactive, positive approach to all tasks and a high degree of reliability

Excellent IT skills, Word, Excel, PowerPoint, Office

Leadership skills

**Attributes**:

High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment

Flexible, enthusiastic, confident, outgoing

Willing to roll sleeves up and get involved

Passionate about sport, hospitality and delivery

Able to work in a calm, kind and professional manner in a pressured environment

Ability to prioritise a demanding workload