Transport Operations Client Services Specialist (Fixed-Term Contract) Milano

Transport Operations Client Services Specialist (Fixed-Term Contract)
Milano
Lombardia, Milano

Support the unit in managing the needs of various types of Olympic and Paralympic clients related to Arrivals and Departures, contributing to the development of an effective and well-organized transport system, in line with the directions provided by the line manager and TRA units.

Collaborate in the operational implementation of transport services during the Games, ensuring the smooth execution of planned activities and the timely resolution of any issues. Main Responsibilities:The role involves assisting in the gathering, organization, and analysis of client requests to ensure a customer-focused approach aimed at maximizing satisfaction. It also includes supporting the planning of vehicle requirements with the Bus Fleet FUs, ensuring the timely availability of necessary resources. The Assistant will help coordinate and communicate with other TRA units and stakeholders to identify the best transport solutions that align with the overall Games concept, while also providing operational assistance in drafting activity plans and organizing operations. Assist in the planning of the venues involved and support the management and implementation of operations during the event. The position requires ensuring a seamless flow of information between the "Client Services" unit and other operational functions into transport, while actively monitoring the progress of assigned tasks.

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