Travel And Lifestyle Services Workforce Management Lazio

Travel And Lifestyle Services Workforce Management
Roma
Lazio, Lazio

You Lead the Way.

We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways.

When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

AMEX is seeking Interns for the Workforce Management team within the Travel & Lifestyle business unit in our Rome office.

This is a paid internship opportunity that will provide the intern with an excellent, hands-on introduction to a thriving, high-growth, entrepreneurial environment.

**Key Projects

Within the Platinum and Centurion Division of Travel & Lifestyle Services, the intern will provide support in the day-to-day management of Workforce Management dynamics through several activities.

**The intern will gain experience in the following areas**:

- Support the WFM team in Real Time management tool (inbound flow monitor, check on staffing adherence, alert in case of KPI out of target).

- Support in optimization of available resources and traffic inbound (quality review for existing schedule, break optimization, shrinkage schedule).

- Maintenance and update of WFM database.

- Support in data analysis.

**Skills & Experience Required**:

- Analytical and problem-solving abilities.

- Proficient with Excel.

- Fluent in English.