Travel Consultant M/W F/H Bardi

Travel Consultant M/W F/H
Bardi
Emilia Romagna, Bardi

The Company Founded in 1981, Japan Experience is the first European tour operator specialising exclusively in Japan. Our mission is to become the go-to brand for anyone who loves Japan and wants to go there, with three priorities at the heart of our strategy: freedom of choice, simplicity, and a human touch.

Job Description Primary Responsibilities Effective management of sales enquiriesLiaise with Ops Team to handle all booking aspects, including flights ticketing, accommodation, tours, and activities (Processing cancellations and amendments)Arrange and deliver top quality and complex itinerariesCross selling and upselling of all JE services and productsEnsure client expectations are met, providing expert adviceDeliver high levels of customer and after sales serviceOther Responsibilities Customer after sales related financial activities (Processing payments, refunds, and credit notes)Dealing with last minute changesDealing with issues and complaintsCreating travel itineraries and documentsRepresenting the company during B2C and B2B eventsWhat We Are Looking For & Job Benefits Degree, national qualification, or successful completion of an apprenticeship in business or travel agenciesExperience travelling and living in JapanEligible to work in EuropeLanguage Skills:Italian: Native or proficientEnglish: Advanced (Business conversational level)Excellent written communication skills in both English and ItalianTechnical IT Skills:Google Drive and documentsInternet common applicationsDestination Knowledge:Good knowledge of Japan (Prefectures, infrastructure, attractions)Awareness of Japanese culture and societySoft Skills:Reliable & punctualAttention to detailExcellent presentation and organisational skillsAbility to prioritise workloadsTarget-driven and strategic attitude with the ability to work towards KPIsStrong problem solving and multitasking skillsFlexibility to work evening and weekend shifts (if necessary)Benefits: Salary: 30k per annumYearly bonus depending on performance and target achievementInternational team environment: we have offices in London, Berlin, Paris, Madrid & TokyoIncentive to travel to Japan (free accommodation subject to availability and discounted prices for our main travel products)Transportation & meal ticket allowance (£5. 00 each - remote days not included)

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