Travel Consultant M/W (F/H) Milano

Travel Consultant M/W (F/H)
Milano
Lombardia, Milano

The Company

Founded in 1981, Japan Experience is the first European tour operator specialising exclusively in Japan. Our mission is to become the go-to brand for anyone who loves Japan and wants to go there, with three priorities at the heart of our strategy: freedom of choice, simplicity and a human touch.

**Job Description** Primary responsibilities

- Effective management of sales enquiries

- Liaise with Ops Team to handle all booking aspects, including flights ticketing, accommodation, tours, and activities. (Processing cancellations and amendments)

- Arrange and deliver top quality and complex itineraries

- Cross selling and upselling of all JE services and products

- Ensure client expectations are meet, providing expert advice

- Excellent knowledge of Japan as destination

- Deliver high levels of customer and after sales service

**Other responsibilities

- Customer after sales related financial activities (Processing payments, refunds and credit notes)

- Dealing with last minute changes

- Dealing with issues and complaints

- Creating travel itineraries and documents

- Representing the company during B2C and B2B events

**What we are looking for & Job Benefits

- Degree, national qualification or successful completion of an apprenticeship in business or travel agencies

- Experience travelling and living in Japan

- Eligible to work in Europe

**Language Skills

- Italian: Native or proficient

- English : Advanced (Business conversational level)

- Excellent written communication skills in both English and Italian

**Technical IT Skills

- Google drive and documents

**Destination Knowledge

- Good knowledge of Japan (Prefectures, infrastructure, attractions)

- Awareness of Japanese culture and society

**Soft skills

- Reliable & punctual

- Attention to detail

- Excellent presentation and organisational skills

- Ability to prioritise workloads

- Target-driven and strategic attitude with the ability to work towards KPIs

- Strong problem solving and multitasking skills

- Flexibility to work evening and weekend shifts (if necessary)

**Benefits

- Salary: 30k per annum

- Yearly bonus depending on performance and target achievement

- International team environment : we have offices in London, Berlin, Paris, Madrid & Tokyo

- Transportation & meal ticket allowance (£5. 00 each - remoted days not included)