Traveler Experience Agent Lazio

Traveler Experience Agent
Roma
Lazio, Lazio

ALL ABOARD!!!

**What You Can Expect from Us

- A chance to work in a dynamic environment with very little politics, that encourages open and constructive discussions

- The ability to work on a wide range of projects and try/learn different things

- Fully remote work

- A diverse group of people - We hail from all over the world

- An opportunity to learn about the great Country of Italy

**About You

- You have experience within a customer service environment

- You have excellent English communication skills, both oral and written

- You are passionate about customer satisfaction and will go the extra mile

- You have reasonable computing skills (Microsoft Office Suite)

- You're flexible in a diverse and fast-paced environment

- You can meet deadlines with a positive approach

- You can work independently, and as part of a team

- You're comfortable working various shifts, including nights, weekends and public holidays

**The Role

- Advise travelers about the different products that we offer to enhance their travel experience

- Create new bookings, as well as make changes to existing bookings

- Help travelers redeem their credits and vouchers

- Assist with fraud checks and processes

- Capture required data and process through appropriate systems

- Enter traveler information into our database

- Keep up to date with promotions & special offers

- Ensure traveler satisfaction by following up to resolve problems

- Engage with travelers to Italy through our growing online community

**If this sounds like fun, please **apply. We look forward to getting to know you!

**Andiaaamo!