Travelodge Booking Agent - English Torino

Travelodge Booking Agent - English
Torino
Piemonte, Torino

Travelodge is a well-known, established British hotel brand that offers more than 570 locations across the UK, Ireland and Spain.

They have over 40, 000 guest bedrooms, serve more than 3 million cooked breakfasts per year and they are constantly improving their customer experience by providing quality facilities in essential locations.

We are looking for extraordinary people with outstanding sales skills to join our high energy booking team!

What will you be doing?

Handling inbound calls, consisting of booking requests, cancellations, amendments and customer enquiries

Identifying sales opportunities in every call by understanding our customers' needs

Influencing and persuading customers to make reservations now, not think about it and call back later

Upselling our rooms and cross selling our extras, such as breakfast and Wi-Fi, to increase revenue

Working within talk-time targets to deliver minimum calls per hour

Constantly improving product knowledge to deliver the highest quality of information to our customers

Dealing with general customer enquiries quickly and efficiently, always trying to spot the sales opportunity!

What are we looking for?

Be fluent in English (fluency in Spanish would be a great plus)

Strong interpersonal skills with excellent verbal communication skills

Previous call centre, customer service or other customer facing experience preferred but not essential

Ability to deal professionally with challenging calls and difficult situations

Excellent ability to listen and ask appropriate questions to ascertain customer needs

Sales experience would be a plus but not required

High level of motivation with a drive to meet and exceed targets

A clear, concise and polite manner of speaking

A strong work ethic and team spirit

Enthusiasm and a positive attitude

Basic computer skills and accurate data capture skills

What do we offer?

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