Troubleshooting Technical Writer Torino

Troubleshooting Technical Writer
Torino
Piemonte, Torino

Connect with Eutelsat Group

Be part of a new era in communications, transforming connectivity with Eutelsat Group - the world's first GEO-LEO integrated global satellite operator.

As a global leader in satellite communications, we provide infinite connectivity, broadcasting television channels and packages, transmitting news reports, provide wholesale broadband Internet access services.

**With Eutelsat Group You'll Get To**:

- Pioneer the future of Space Technology

- Bring connectivity to remote frontiers

- Collaborate with customer-centric experts

- Embrace cultural diversity in our global team

Where your skills ignite opportunities & you will elevate your skills in a stretching, rewarding, and meaningful environment.

At Eutelsat Group, we're united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.

**Who you are**:

The **Troubleshooting Technical Writer**'s mission is to manage technical documentation and operational procedures for the NOC (design, release, improvement, monitoring) in coordination with Connectivity Operations and Business Unit teams.

He/She will also analyse Service Operations process KPIs (internal and external) to improve the management of customer incidents and platform events.

**What you'll do**:

- Design, draft, review and release of new technical documentation and procedures, in coordination with the connectivity OPS teams

- Supervise and coordinate the review and evolution of existing technical documentation (inside the C-OPS department) and procedures (to the NOC)

- Organize the integration of troubleshooting and escalation flows and processes with the ITSM and monitoring tools

- Act as a reference point, in the technical department, for ISO-related compliance activities involving documentation

**What it Takes**:

- Strong analytical skills and meticulous attention to detail

- Good understanding of Incident, Event, Problem and Change Management processes, with respect to the ITIL practices (ITIL certifications are an asset)

- Familiarity and experience with ITSM, business intelligence, cooperation/documentation tools, e. g.

Atlassian Confluence, Jira, Tableau, ServiceNow), and with standard business software (e. g.

MS Office suite)

- Fluent in **English and Italian** languages, written and oral; strong interpersonal communication skills

**Where You'll Be**: Turin, Italy

Contratto di lavoro: Tempo determinato

Durata contratto: 12 mesi

Retribuzione: €25. 000, 00 - €32. 000, 00 all'anno

Benefit:

- Buoni pasto

Disponibilità:

- Dal lunedì al venerdì

Domande di preselezione:

- Are you open to work with a fixed-term contract?