Verona - Brescia Afrex Team Leader Verona

Verona - Brescia Afrex Team Leader
Verona
Veneto, Verona

Deutsche Post DHL (DPDHL)

is the logistics provider of the world with almost

- 600. 000 employees

in more than

- 220 countries

and territories.

- DHL Global Forwarding, Freight (DGFF)

is the Group's air, ocean, and road freight specialist.

We are the world leader in Airfreight and the second in Ocean Freight services.

Our real value lies in our ability to manage and connect every aspect of the journey to make life easy for our customers.

We aspire to become the undisputed leader in our industry, when people think of forwarding, we want them to think DGF because we have:

- The largest global network with more than 30. 000

passionate employees

- The most efficient processes and fastest response times

- The best solutions and best customer service

- Our Vision: The Logistics Company for the World.

- Our Mission: Excellence.

Simply Delivered.

- Our Purpose: Connecting People, improving lives.

- Our Values: Respect & Results

- Our Goals: Employer, Provider and Investment of Choice

- DHL Global Forwarding (Italy) S. p. A. is currently searching

- 1 Airfreight Export Ops/CS Specialist

for

- Turin Station

:

**Key Tasks

- Coordinate implementation of AFR Export plans and processes to provide air freight forwarding for internal and external customers in accordance with customers requirements to grant operational excellence and high customer service level

- Monitor day-to-day operations of the team, prioritize and assign tasks to effectively utilize team's resources, and meet work schedules and targets to provide air freight forwarding for internal and external customers

- Oversee implementation of customers' requirements as well as processing of complex customers orders and flow of goods and information across customers global supply chain, handling potential escalations with internal/external customers or complex order/delivery issues

- Contribute to develop, maintain and achieve AFR Export productivity & profitability target, being responsible of analyzing and maximizing profitability of the department's customer portfolio

- Seek opportunities to expand business with new clients and continuously improve in-house customer services, supporting also with incident and exception management resolution

- Contribute to customer reviews and analysis of performance indicators to identify areas of improvement for enhancing overall service quality

- Design operating standards and procedures and enhance adherence to them in order to provide cost-effective and efficient customer service and operational excellence, checking their proper implementation on customers before operations is starting regular business service

- Detect issues and opportunities, implementing improved practices and quality standards for AFR Export focusing on increasing effectiveness and efficiency

- Encourage prompt and professional responses to customer enquiries, including customer visits and enhanced understanding of customer requirements

- May deal with the normal Operations and Customer Service activities for the assigned customers

**Requirements**:

- Strong knowledge of AFR Export Product (5+ years of experience)

- Good management skills (people, process, workflow)

- CW1 knowledge is a plus

- Digital attitude

- Good communication and leadership skills

- High level of resilience and flexibility

- High level of accountability