Vic Ambassador - Milano Monte Napoleone (H/F) Milano

Vic Ambassador - Milano Monte Napoleone (H/F)
Milano
Lombardia, Milano

Reporting to the Store Manager, you will act as an ambassador for the brand and represent our collections, created by our Designer, Olivier Rousteing.

You will be the privileged contact for the House's VICs.

**Missions**:

Sales

- Ensure the best welcome and service to customers according to the current rules;

- Take care of customers and develop sales: introduce the products and the brand's universe to customers, define their needs, be a force of proposal with regard to our product offer, finalize sales, develop cross-selling, multiple and complementary sales, ensure product exchanges, take care of special orders, etc.

;

- Develop customers' loyalty and the store's customer file.

VIC relationship

- Be the VIC relationship manager within the store;

- Enable each customer to immerse themselves in the Balmain universe, by living not only an excellent shopping and discovery experience, but also a daring and entertaining journey;

- Participate in the organization of exclusive experiences for VICs: dinners, appointments, collection launches, in-store events, etc.

;

- Maintain regular reporting: reports on events and experiences;

- Coordinate the sending of invitations, gifts, personalized messages;

- Work in collaboration with the Client Development & Trade Marketing department to develop and maintain a strong relationship with the VICs.

**Profil**:

You have a commercial background and 5 years' experience in retail and luxury goods.

Excellent presentation and oral/written communication skills.

Strong product orientation, customer relations and business orientation.

Strong proposal force, team spirit, enthusiasm, versatility, rigor, and adaptability.

Fluent in Italian and English.

**Localisation du poste**:

**Localisation du poste**:

EMEA, Italie, Milan