Waiter / Waitress Milano

Waiter / Waitress
Milano
Lombardia, Milano

THE WILDE is a perfectly formed, international collection of private membership Clubs combining classical style, excellent food and charming service with cutting edge content, culture and ideas.

It is a private membership club built on foundations of discretion, revelry, culture, and inclusion.

**WAITER / WAITRESS**:

Job purpose

The Waiter is responsible for providing exceptional dining service to members and guests at the exclusive member club.

They ensure a memorable dining experience by delivering attentive, personalized service and maintaining high standards of professionalism and hospitality.

**Main Activities and Responsibilities**:

- Greet guests warmly upon arrival, escort them to their tables, and present menus.

- Take food and beverage orders accurately and efficiently, making recommendations as needed.

- Serve food and beverages promptly and courteously, ensuring proper presentation and adherence to member preferences.

- Monitor tables throughout the meal, anticipating guests' needs, and promptly addressing any requests or concerns.

- Clear tables and reset for the next service, maintaining cleanliness and organization in the dining area.

- Collaborate with kitchen and bar staff to ensure smooth service and timely delivery of orders.

- Assist with special requests, dietary restrictions, and accommodations for guests as needed.

- Handle billing and payments accurately, processing transactions and closing out checks.

- Maintain knowledge of menu items, including ingredients, preparation methods, and wine pairings, to provide accurate information to guests.

- Assist in maintaining inventory levels of dining supplies, including linens, tableware, and condiments.

- Manage other activities relating to or resulting from what is indicated in the previous points.

**Key Competencies**:

**Required Education and Experience**:

- High school diploma or equivalent required; additional education or certification in hospitality or related field preferred.

- Previous experience (1-2 years) in a similar role in a fine dining restaurant, hotel, or private club setting preferred.

- Knowledge of English is a plus

**General Knowledge and Technical Skills**:

- Basic knowledge of food and beverage service techniques, including tray service, wine service, and tableside presentation.

- Familiarity with POS systems and basic math skills for handling transactions.

**Personal and Interpersonal Skills**:

- Excellent customer service skills, with a friendly and professional demeanor.

- Ability to work effectively as part of a team and collaborate with colleagues to ensure smooth service.

- Strong communication skills, with the ability to communicate clearly and effectively with guests and colleagues.

- Attention to detail and a commitment to maintaining high standards of quality and service.

- Professional appearance and demeanor, with a passion for hospitality and a willingness to exceed guest expectations.