Warranty Assessor Lazio

Warranty Assessor
Roma
Lazio, Lazio

Purpose of the position**:

The Warranty Auditor has to provide tighter warranty claim controls with a comprehensive on-site review of dealer workshops and administrative processes to identify and remedy inefficiencies of warranty processes.

**Duties and Responsibilities**:

Assist in the selection of dealers to participate in the program through an analysis of dealer historical warranty cost performance;

Carry out dealer warranty audits in line with Audit policy and procedures and ensure the personal audit plan is executed;

Provide an audit report with all information and data requested to be transmitted to Project Manager on a regular base;

Proposes improvements to the process / procedure to make it more effective;

Record and Collect all technical and financial data to elaborate the requested metrics;

Assists Project Manager and the Customer in evaluating workshop/warranty process effectiveness (corrective actions, retention/non retention, etc);

Release the audit report including deficiencies found and the suggestions/action plan to improve the weakness items pointed out in the visit;

Manual review of pre-selected paid claims and associated dealer documentation to validate that correct administrative procedures have been followed and that the selected claims were appropriate in all respects;

Review of all dealer service department processes, technician, service advisor and warranty administrator training;

Advise dealer on best practices with respect to warranty processes and compliance with the PSA Warranty manual;

Assist Implementation of new / revised processes as may be required at dealerships;

Prepare detailed review reports identifying potential audit risk, inappropriate and/or inaccurate claims, areas of process inefficiencies training requirements;

Prepare specific action plans;

Present to the dealer senior management including Dealer Principals and negotiate charge back at closing meeting while still on site;

Reviews will be conducted at dealer premises and will take on average one weeks to complete;

Identify potential audit risk, inappropriate and/or inaccurate claims and areas of process inefficiencies training requirements;

Evaluate and assess warranty claims, checking their correct allocations into the appropriate channels and using own technical experience and initiative to assess the appropriate warranty response that will be tracked into a specific database;

Be the interface with the national sales company warranty department.

**Requirements**:

Engineering Master Degree (Mechanics, Electronics, Automotive, etc);

At least 1 year experience in Warranty / Technical support;

Automotive business knowledge, OEM dealers & sub dealers workshop network;

Knowledge of Dealer/Workshops processes;

High level of computer literacy: Windows, Office package (Word, Excel, PowerPoint, Access, Outlook);

Knowledge of automotive technology;

Good listening skills;

Excellent interpersonal and communication skills;

Ability to handle multiple tasks;

Initiative and independence;

Team player;

Excellent result orientation;

Knowledge of fluent English, written and spoken.

**Working pattern**:

Field throughout Italy

**What we offer**:

We offer professional growth first.

The compensation package will be discussed during the interview and related to the actual experience and skills gained.

**About MSXI**:

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry.

MSXI's deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

With over 6, 000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:

- Warranty & Technical

- Parts & Service

- Retail Performance Management

- Customer Engagement

- Fleet & Mobility

MSX Ricerca e Selezione, an MSX International Group company, is a recruiting and selection firm appointed by the Italian Welfare authorities supporting, as business partner, MSXI and all the players in the automotive business segment (OEM, NCS, Dealer and other) in identifying and developing talented people.

MSX Ricerca e Selezione, as business partner, has been appointed to perform the personnel search whose details are listed above.

Have a look at the information on data processing and make sure you give consent to data processing for the purpose of the recruitment's process, according to the General Data Protection Regulation 679/2016 (GDPR)

You can also contact our Talent Acquisition team at the human resources references below:

Viale Alexandre Gustave Eiffel 13-15

00148 Rome

Tel: 06 916371

MSX International is a company that guarantees equal opportunities and is positively committed to building a truly diverse workforce.

This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people