Welcomist - Boutique Roma Lazio

Welcomist - Boutique Roma
Roma
Lazio, Lazio

General Role

Main responsibilities

- The Welcomist works collaboratively with the Sales Associates Team and he/she will support them during the pre-sales phase:

- Welcoming clients with a warm and hospitable greeting;

- Building strong relationships with clients in order to discover their needs and wishes;

- Talking to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in;

- Managing customer queues through a special app on Hermès devices;

- Assist clients and support sales colleagues in complex situations regarding returns and reservations, etc;

- Supporting the Sales Associates Team by helping schedule their appointments and customer visits;

- Managing front and back relationship with the Operations Teams working closely with the Runners to ensure the online, after sales service and reservations orders delivery;

- Oversee and update the store calendar of events and appointments;

- Ensure the store is always in excellent conditions supervising relevant external suppliers, such as florists and catering, monitoring the supply of food & beverage (water, coffee, champagne, etc).

Profile

- Bachelor's degree preferably with a linguistic or fashion/luxury focus;

- Have experience, even short, in similar positions preferably in a luxury good boutique;

- Excellent knowledge of Italian and English, a third language will be considered a plus;

- Genuine interest and passion for the retail and fashion world;

- Strong interpersonal and communications skills;

- Natural customer service orientation;

- Strong attention to details and the ability to adapt to directives and guidelines;

- Flexibility and strong organizational skills;

- Enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Additional Information:

About the Hermès Group

Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses: since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material.

Today Hermès is an international group committed to innovation in a subtle harmony between past, present and future.

It is a company founded on high standard values of dedication to excellence and authenticity of its objects.

An independent family house that pursues its French artisan tradition: Hermès creates, sells and manufactures beautiful, useful and durable objects.

The company brings together more than 17. 000 employees in 50 countries; the Italian branch is located in Milan and provides the local support and management to the 11 Stores present in the country.

Hermes Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea.

Since then the branch was opened and the continuous growth lead to the current retail presence in the country: 10 stores, including 2 seasonal openings and 2 flagship stores, located in Milan and Rome.

- Contract type:

Internship

- Country:

Italy

- City:

Roma

- Job:

Sales Development & Retail Support

- Experience:

0-3 years

- Company:

Hermès Italie