Workplace Ambassador Milano

Workplace Ambassador
Milano
Lombardia, Milano

JLL supports the Whole You, personally and professionally.

Role Purpose

A highly self-motivated and passionate team player with a great attention to detail.

The key focus for this role will be to create a single and visual point of contact for client visitors and employees and to act as the primary interface between the internal operations of stakeholders and its clients.

Providing services to the highest possible standards as well as representing the client and JLL values in appearance, presentation and manners.

You will take ownership and manage the front of house experience, help orient and settle new and visiting staff and support the facilities management team in providing a great workplace experience and provide the necessary support for business related events and community-based initiatives.

In this role, you will bring your people focused skills including strong stakeholder management and relationship building, continuous engagement and communications as well as your ability to proactively support the needs of our staff, clients and business partners.

Your ability to proactively resolve queries and issues will be the cornerstone to your success in this role.

What this job involves

Meeting Room and Client Suite Management

Professional, well-groomed, and well-trained staff available to meet, greet and guide colleagues and clients to the respective meeting location.

Visitor and client experience shall be professional, warm and genuine

Ensure all meeting rooms are kept clean, tidy are ready for use - ensure highest level of cleaning standards.

Pre

- checks to be conducted before every meeting.

Set up and reset of internal and external meeting rooms, training rooms or conference rooms.

Manage rooms to be set up appropriately according to individual booking and equipment requests.

Rooms should be reset as appropriate in line with daily booking schedules

Support and manage the meeting room booking system, which includes booking all forward and same day reservations, cancellations and / or amendments to bookings as per client requests (site depending) ensuring frequent communication with end user on their booking

Manage catering requests, AV or VC, room equipment, any special requirements etcliaise with FM team/ catering/ security/ any other vendors as appropriate to ensure all requests are fulfilled accordingly

Ensure meeting room booking system is up to date

- details for rooms are correct, assist with any booking inquiries and liaise with supporting teams if necessary

Manage meeting room inventory checks

Hospitality

All meeting rooms consumables, including F&B, should be refilled and reset after each meeting where appropriate

Obtain all external attendee names of visitors and prepare a daily visitor arrival list for the next working day

Encourage and nudge appropriate booking behavior and provide utilization reporting including block booking, no shows etc

Hospitality and Events Management

Manage and follow up on the event set up / run down on the respective floor, ensuring everything is in order including technology assistance and all teams involved are prepped for required activities

**Assist with coordination of events**: supervise the set-up / dismantling of event venues, perform risk assessments.

Liaise with necessary teams (security, housekeeping etc ) as necessary to ensure a consistent level of service

Provide food and beverage service for external/ client suite meetings or events.

Manage with Hospitality lead and coordinate with vendors if necessary for large catering functions, fine dining, any special requests etc

Supervise and be present throughout event

Assist with any 'ad hoc' requirements or request related to functions and events

Assist with communications to promote, confirm attendances, create name badges etc

Assist with any other internal events lead by business as requested

Provide team briefs for wider workplace team on upcoming events, conferences, client suite events to ensure up to ensure all teams are aware of activities

Reception and Visitor Management

Always deliver 5* customer service with a professional and presentable appearance

Meet and greet all staff, customers and visitors professionally and cheerfully

Ensure reception desks, waiting areas and internal meeting rooms are maintained to highest standards of tidiness and cleanliness as outlined in any operational KPIs

Serve as an information source for staff and customers

- assist and advise with any inquiries on building facilities, meeting room locations, special events, surrounding amenities as appropriate

Be approachable and interact with guests and members of staff of all levels in a professional and friendly manner

Manage all visitor categories in line with security protocol

Inform hosts of the arrival of their guests or escort to host/ meeting room (in line with security practices)

Monitor waiting areas to ensure visitors are collected/attended to in a timely fashion, interacting as appropriate

Issue and c